Collection: "Unbagged" items
Sometimes, it's the small, beautiful details that captivate us. Our "Unbagged" collection features exquisite pieces that may not be standalone garments but serve as the perfect finishing touch to your outfit. The joy of choosing "Unbagged" items lies in their versatility—whether you want to exude sensuality or elegance, the style is in your hands.
Each piece is crafted from a diverse range of materials, including second-hand finds, surplus fabrics, upcycled textiles, and cutting-edge materials. Some items are uniquely crafted and cannot be replicated, ensuring that your selection remains as unique as your personal style. Embrace the freedom to mix and match, and let your creativity shine with the "Unbagged" items.
Shipping Policy
At 35 Thirty five, we strive to offer efficient and eco-friendly shipping options for our customers. Below are the details of our shipping policy:
Domestic Shipping (Australia)
1. Free Shipping: We offer free standard shipping within Australia for orders over $199 AUD.
2. Standard Shipping: For orders under $199 AUD, a flat rate of $15 AUD applies.
3. Delivery Time: Standard shipping typically takes 3-7 business days. Please note that delivery times may vary based on your location and other external factors.
International Shipping
1. Free Shipping: We offer free standard international shipping for orders over $399 AUD.
2. Standard Shipping: For orders under $399 AUD, shipping rates will be calculated at checkout based on the destination and weight of the package.
3. Delivery Time: Standard international shipping usually takes 7–21 business days, depending on the destination. Please be aware that customs processing can occasionally cause delays.
Order Processing
- All orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
- Please ensure all delivery information is accurate to avoid delays. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Customs and Duties
International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
For any questions or concerns about our shipping policy, please contact us at [info@35thirtyfive.shop].
Return and Exchange Policy
At 35 Thirty Five, we want you to be happy with your purchase. If you’re not satisfied, we’re here to help.
Custom Products
Please note that custom products cannot be returned or exchanged. We appreciate your understanding.
Returns
1. Eligibility: Return items within 30 days, unused, and with tags.
2. Process:
- Contact us at [info@35thirtyfive.shop] with your order number and reason for return.
3.Refunds:
- We’ll notify you when we receive the item and process your refund within 7-10 business days. Shipping costs are non-refundable.
Exchanges
1. Eligibility: Exchanges depend on item availability.
2.Process:
- Contact us at [info@35thirtyfive.shop] with your order number and exchange request.
3. Processing Time: We’ll process exchanges within 7-10 business days after receiving the item.
Damaged or Defective Items
Contact us at [info@35thirtyfive.shop] with your order number and a photo of the damage. We’ll provide a replacement or full refund, including shipping costs.
Important Note
Due to the complexity of our production process and the handmade elements, slight misalignments in stitching or loose threads are normal and are not considered defects.
Sustainability Commitment
We encourage mindful purchasing to reduce waste. We use eco-friendly packaging and offset carbon emissions for all returns and exchanges.
Gift Box Packaging Policy
At 35 ThirtyFive, we offer a customized gift wrapping option to make your presents extra special. Here are the details of our gift box packaging service:
Custom Gift Wrapping: Enhance your gift with our elegant gift box packaging. We provide three distinct design styles to choose from.
Personalized Greeting Card: Add a personal touch with a custom greeting card. You can select from our three available designs or upload your own image for a truly unique message.
Service Fee: The cost of our gift wrapping service ranges from $15 to $50 AUD, depending on the selected design and customization options.
For any questions or to arrange gift packaging, please contact us at [info@35thirtyfive.shop].